IT Service Desk

If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it's possible that the attachment being sent cann...

Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, John Smith may have an e-...

When printing on nontraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your p...

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that...

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option "Map Network Drive." Specify the network drive or netw...

I.T. might request the PC Name when troubleshooting your issue please use below process to find your PC Name. Open Windows Explorer Right-click ...

A common troubleshooting step if you're having issues within a web browser is to clear the cookies for that web browser. Below are links to guides for c...

Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and...

The web portal for Office 365 is as follows: http://portal.office365.com  When prompted enter your main email address e.g. j.bloggs@rgu.ac.uk ...

PDF Portfolios require Flash Player. As this cannot be installed on iOS devices, you will never see Portfolios displayed properly.  What you *should* see ...