FAQ

I can't receive any email attachments?
If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it's possible that the attachment being sent cann...
Fri, 3 Jul, 2020 11:48 AM
Are spaces allowed in email addresses?
Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, John Smith may have an e-...
Fri, 3 Jul, 2020 11:48 AM
My printer is printing smudged/distorted pages?
When printing on nontraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your p...
Fri, 3 Jul, 2020 11:48 AM
I can't connect to my network drive anymore?
Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that...
Fri, 3 Jul, 2020 11:48 AM
How do I map a network drive?
Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option "Map Network Drive." Specify the network drive or netw...
Fri, 3 Jul, 2020 11:48 AM
How do I determine my computer's name?
I.T. might request the PC Name when troubleshooting your issue please use below process to find your PC Name. Open Windows Explorer Right-click ...
Mon, 28 Nov, 2022 10:10 AM
How do I delete Internet cookies?
A common troubleshooting step if you're having issues within a web browser is to clear the cookies for that web browser. Below are links to guides for c...
Mon, 20 Dec, 2021 2:05 PM
How do I fix a paper jam?
Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and...
Fri, 3 Jul, 2020 11:48 AM
How do I log into Office 365?
The web portal for Office 365 is as follows: http://portal.office365.com  When prompted enter your main email address e.g. j.bloggs@rgu.ac.uk ...
Fri, 3 Jul, 2020 11:48 AM
PDF portfolio doesn't open on iPad
PDF Portfolios require Flash Player. As this cannot be installed on iOS devices, you will never see Portfolios displayed properly.  What you *should* see ...
Tue, 21 Dec, 2021 9:53 AM