IT Service Desk

General

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FAQ 27

• Can a virus damage computer hardware?
• There is no display on the monitor, what do I do now?
• What do I do if the image on screen is distorted or skewed?
• I get a 'no signal input' message, what do I do?
• There are black borders on my screen, what do I do?

See all 27 articles

Card Printers and Smartcards

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Card printers and Smartcards 0

Cisco

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Voicemail Setup Guides 2

• Creating and Attaching a Voicemail Box
• Changing Voicemail PIN

Citrix

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Citrix Guides 4

• Connecting to MyApps (Citrix Workspace)
• Change Default Browser in Citrix
• Citrix - Using Multiple Monitors
• Citrix Printing at Home

Email

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Staff Email 11

• Staff Email (Web Mail)
• Adding a Shared mailbox in Outlook
• Missing the "From" option when sending an email in outlook
• Setting Global Address List as the Default
• Setting up an autoreply on a shared mailbox

See all 11 articles

Student Email 1

• Outlook setup guide for Windows

File Storage

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File Storage 1

• One Drive Guide and limits

IGEL

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IGEL Documentation 2

• Deploying IGEL OS via IGEL OS Creator USB
• RGU Thin Client User Guide 2022/2023

InTune

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User Guides 1

• Error When Creating Windows Hello Pin

macOS

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2022/2023 Deployment Guides for macOS Monterey 4

• Staff Guide - Getting Started with your RGU Mac
• Staff Mac Device Deployment Guide 2022/2023
• Student Mac Lab Device Deployment Guide 2022/2023
• macOS Monterey Upgrade Guide 2022/2023

Microsoft 365

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General 1

• How to use Multiple Microsoft accounts on one device

OneDrive 1

• Recovering or Reverting Files on OneDrive (up to 30 days)

Password Reset

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Reset Guides 3

• Multi Factor Authentication - registration
• Self Service Password Reset - Registration
• How to Update The Authentication on your Account

Print, Copy, Scan

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Find a printer on campus 0

Print@RGU 1

• Print@RGU

Student Printing on Campus 1

• Student Printing - How to guide

Remote Working

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Remote Working 3

• Virtual Desktop User Guide
• How do I optimise the performance of my Virtual Desktop?
• Staff using an RGU Device Off Campus

Software

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IT Services Software Information 3

• Software Requests
• ChemOffice Suite Software Activation Error
• How to access Adobe Apps from your RGU Account

Office 365 3

• Office 365 Install
• Microsoft Teams Install
• Office 365 troubleshooting

Zoom 1

• Getting started with Zoom for RGU.

Nvivo 0

SPSS 2

• SPSS license requests for home use
• Using IBM SPSS Statistics 28 on Citrix / RGU MyApps

Systems

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AlmaStunnel 0

Timetable

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Timetables 0

Video Conferencing

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Microsoft Teams 1

• Microsoft Teams Guides

Skype for Business 0

Zoom 0

Windows 10

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User Guides 2

• Bookmarks/Favourites backup
• Network drives and / or printer not showing when logged in to campus network

Wireless Access

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Eduroam 6

• Eduroam Supported devices and operating systems
• Eduroam Connection - Android devices
• Eduroam Connection - Apple devices
• Eduroam Connection - PC and MAC Devices
• Connect to Eduroam manually

See all 6 articles

VLE

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CampusMoodle 2

• Logging into CampusMoodle
• Problems Logging into CampusMoodle - Organisational Accounts

Blackboard Collaborate 0

Panopto 4

• Panopto - Student Guide for Assignment Folder
• Student Guide - How to record using Panopto
• Panopto - Tips for making recordings
• How to shoot a video with your smartphone