IT Service Desk

General

---

FAQ 21

• Can a virus damage computer hardware?
• There is no display on the monitor, what do I do now?
• What do I do if the image on screen is distorted or skewed?
• I get a 'no signal input' message, what do I do?
• There are black borders on my screen, what do I do?

See all 21 articles

Card Printers and Smartcards

---

Card printers and Smartcards 0

Cisco

---

Voicemail Setup Guides 0

Citrix

---

Citrix Guides 1

• Change Font Size for Citrix/MyApps Desktop

Email

---

Staff Email 6

• Staff Email (Web Mail)
• RGU e-mail setup for iMac & MacBook
• Differences between a shared mailbox and a distribution list
• Adding a Shared mailbox in Outlook
• Add a Outlook calendar

See all 6 articles

Student Email 0

File Storage

---

File Storage 1

• One Drive Guide and limits

InTune

---

User Guides 1

• Error When Creating Windows Hello Pin

Microsoft 365

---

General 0

OneDrive 1

• Recovering or Reverting Files on OneDrive (up to 30 days)

Password Reset

---

Reset Guides 3

• Multi Factor Authentication - registration
• Self Service Password Reset - Registration
• Self Service Password Reset - Instruction guide

Print, Copy, Scan

---

Find a printer on campus 1

• Find a Printer on Campus

Print@RGU 1

• Print@RGU

Student Printing on Campus 1

• Student Printing

Remote Working

---

Remote Working 0

Security

---

Security 3

• Phishing Simulation Training
• This website has been blocked - cannot access website when clicking on a link
• Email filter - Proofpoint replaced by Microsoft

Software

---

Blackboard Collaborate 0

IT Services Software Information 2

• IT Services Software Guides
• ChemOffice Suite Software Activation Error

Office 365 0

Panopto 0

Zoom 1

• Getting started with Zoom for RGU.

Timetable

---

Timetables 0

Video Conferencing

---

Microsoft Teams 2

• Microsoft Teams Guides
• Teams Limits

Skype for Business 0

Zoom 1

• Zoom and Teams Limits

Windows 10

---

User Guides 2

• Windows 10 User Guides
• Bookmarks/Favourites backup

Wireless Access

---

Eduroam 4

• Eduroam Student Connection - Android devices
• Eduroam Student Connection - Apple devices
• Eduroam Staff Connection - Apple devices
• Eduroam Staff Connection - Android devices