IT Service Desk

General

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FAQ 26

• Can a virus damage computer hardware?
• There is no display on the monitor, what do I do now?
• What do I do if the image on screen is distorted or skewed?
• I get a 'no signal input' message, what do I do?
• There are black borders on my screen, what do I do?

See all 26 articles

Card Printers and Smartcards

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Card printers and Smartcards 0

Cisco

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Voicemail Setup Guides 0

Citrix

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Citrix Guides 3

• Connecting to MyApps (Citrix Workspace)
• Citrix - Using Multiple Monitors
• Citrix Printing at Home

Email

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Staff Email 11

• Staff Email (Web Mail)
• Adding a Shared mailbox in Outlook
• Backing up Email signatures
• Missing the "From" option when sending an email in outlook
• Setting up an autoreply on a shared mailbox

See all 11 articles

Student Email 2

• Outlook setup guide for Windows
• Configuring your device for Email

File Storage

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File Storage 2

• One Drive Guide and limits
• Electronic File Storage

InTune

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User Guides 1

• Error When Creating Windows Hello Pin

macOS

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2022/2023 Deployment Guides for macOS Monterey 0

Microsoft 365

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General 0

OneDrive 1

• Recovering or Reverting Files on OneDrive (up to 30 days)

Password Reset

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Reset Guides 4

• Multi Factor Authentication - registration
• Self Service Password Reset - Registration
• Self Service Password Reset - Instruction guide
• How to Update The Authentication on your Account

Print, Copy, Scan

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Find a printer on campus 1

• Printer Locations on Campus

Print@RGU 1

• Print@RGU

Student Printing on Campus 1

• Student Printing - How to guide

Remote Working

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Remote Working 3

• Virtual Desktop User Guide
• How do I optimise the performance of my Virtual Desktop?
• Staff using an RGU Device Off Campus

Software

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Blackboard Collaborate 0

IT Services Software Information 3

• Software Requests
• ChemOffice Suite Software Activation Error
• How to access Adobe Apps from your RGU Account

Office 365 2

• Office 365 Install
• Microsoft Teams Install

Panopto 4

• Panopto - Student Guide for Assignment Folder
• Student Guide - How to record using Panopto
• Panopto - Tips for making recordings
• How to shoot a video with your smartphone

Zoom 1

• Getting started with Zoom for RGU.

Nvivo 0

SPSS 0

Timetable

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Timetables 0

Video Conferencing

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Microsoft Teams 1

• Microsoft Teams Guides

Skype for Business 0

Zoom 0

Windows 10

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User Guides 1

• Bookmarks/Favourites backup

Wireless Access

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Eduroam 4

• Eduroam Supported devices and operating systems
• Eduroam Connection - Android devices
• Eduroam Connection - Apple devices
• Eduroam Connection - PC and MAC Devices