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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
26
Can a virus damage computer hardware?
There is no display on the monitor, what do I do now?
What do I do if the image on screen is distorted or skewed?
I get a 'no signal input' message, what do I do?
There are black borders on my screen, what do I do?
See all 26 articles
Card Printers and Smartcards
Card printers and Smartcards
0
Cisco
Voicemail Setup Guides
0
Citrix
Citrix Guides
3
Connecting to MyApps (Citrix Workspace)
Citrix - Using Multiple Monitors
Citrix Printing at Home
Email
Staff Email
11
Staff Email (Web Mail)
Adding a Shared mailbox in Outlook
Backing up Email signatures
Missing the "From" option when sending an email in outlook
Setting up an autoreply on a shared mailbox
See all 11 articles
Student Email
2
Outlook setup guide for Windows
Configuring your device for Email
File Storage
File Storage
2
One Drive Guide and limits
Electronic File Storage
InTune
User Guides
1
Error When Creating Windows Hello Pin
macOS
2022/2023 Deployment Guides for macOS Monterey
0
Microsoft 365
General
0
OneDrive
1
Recovering or Reverting Files on OneDrive (up to 30 days)
Password Reset
Reset Guides
4
Multi Factor Authentication - registration
Self Service Password Reset - Registration
Self Service Password Reset - Instruction guide
How to Update The Authentication on your Account
Print, Copy, Scan
Find a printer on campus
1
Printer Locations on Campus
Print@RGU
1
Print@RGU
Student Printing on Campus
1
Student Printing - How to guide
Remote Working
Remote Working
3
Virtual Desktop User Guide
How do I optimise the performance of my Virtual Desktop?
Staff using an RGU Device Off Campus
Software
Blackboard Collaborate
0
IT Services Software Information
3
Software Requests
ChemOffice Suite Software Activation Error
How to access Adobe Apps from your RGU Account
Office 365
2
Office 365 Install
Microsoft Teams Install
Panopto
4
Panopto - Student Guide for Assignment Folder
Student Guide - How to record using Panopto
Panopto - Tips for making recordings
How to shoot a video with your smartphone
Zoom
1
Getting started with Zoom for RGU.
Nvivo
0
SPSS
0
Timetable
Timetables
0
Video Conferencing
Microsoft Teams
1
Microsoft Teams Guides
Skype for Business
0
Zoom
0
Windows 10
User Guides
1
Bookmarks/Favourites backup
Wireless Access
Eduroam
4
Eduroam Supported devices and operating systems
Eduroam Connection - Android devices
Eduroam Connection - Apple devices
Eduroam Connection - PC and MAC Devices