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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
21
I get a 'no signal input' message, what do I do?
My printer is printing smudged/distorted pages?
How do I determine my computer's name?
How to Clear Web Browser Cache and delete Browsing cookies?
Your Gateway or application portal
See all 21 articles
Lapsafe Loan Laptops
5
Lapsafe Return a Laptop (Locker Terminal)
Lapsafe Logon/Off Laptop
Lapsafe Loan Laptop Portal
Lapsafe Request PIN Reminder
Lapsafe Loan Laptops Terms and Conditions
Freddy Articles
1
What can Freddy do?
Card Printers and Smartcards
Card printers and Smartcards
0
Citrix
Citrix Guides
8
Connecting to Citrix Workspace (MyApps) On Personal Devices - Win10/11 and Mac
How to access RGU Virtual Desktop
Reset Citrix to default settings
Connect to Engineering on-campus PC via Citrix
Change Default Browser and apps in citrix
See all 8 articles
Email
Staff Email
16
Differences between a shared mailbox and a distribution list
Adding a Shared mailbox in Outlook
Set up a signature
Add an Outlook calendar
Outlook - Missing the "From" option when sending an email
See all 16 articles
Student Email
5
Outlook setup guide for Windows
Outlook setup for Mac
Setup Outlook on your Android device
Student email information
No Email on RGU app
File Storage
File Storage
5
O Drive access.
Network drives missing on RGU laptop
Drive Mapping - Remap Network Drives O/H/S Drives
Electronic File Storage
Data Recovery on Network Drives
InTune
User Guides
1
Enrolling and managing Your Device in Intune
macOS
Staff Guides
1
Staff Guide - Getting Started with your RGU Mac
Microsoft 365
General
14
Add Guests to Teams
Microsoft Forms - Change Owner of Forms / Move Form to Group
How to set up automated captioning in PowerPoint and how to record it
How to use Multiple Microsoft accounts on one device
Microsoft Feed - What Can people See?
See all 14 articles
OneDrive
2
Recovering or Reverting Files on OneDrive (up to 30 days)
OneDrive Guide and limits
MFA - Multi Factor Authentication
4
Multi Factor Authentication - registration
Transfer Microsoft Authenticator to New Phone
How to Update The Authentication on your Account
Multi Factor Authentication Upgrade to Number Matching
Password Reset
Reset Guides
2
Self Service Password Reset - Registration
Guide for Self-Service Password Reset
Print, Copy, Scan
Find a printer on campus
0
Print@RGU
3
Canon UniFlow Printing User Guide
Budget Manager Role
Printing from Citrix / myapps published app
Student Printing on Campus
1
Uniflow - Adding Print Funds
Remote Working
Remote Working
3
Virtual Desktop User Guide
How do I optimise the performance of my Virtual Desktop?
Staff using an RGU Device Off Campus
Security
Security - All Users
2
Protect yourself from phishing
How to report phishing messages
Software
IT Services Software Information
7
Software Access and Requests
ChemOffice Suite Software Activation Error
MYRGU APP
How to access Adobe Apps from your RGU Account
Web Browser Extension - Blocked
See all 7 articles
Office 365
1
Office 365 troubleshooting
Zoom
1
Getting started with Zoom for RGU.
Nvivo - User Guidance
3
Installing NVivo on Personal Device
"NVivo" cannot be opened because the developer cannot be verified (macOS)
Installing NVivo on RGU Devices
SPSS
2
SPSS license requests for home use
Using IBM SPSS Statistics 28 on Citrix / RGU MyApps
Chemoffice
0
Systems
AlmaStunnel
0
Video Conferencing
Microsoft Teams
3
Microsoft Teams Guides
How to setup a Microsoft Teams Meeting
Microsoft Teams Meetings and Limits
Skype for Business
0
Zoom
3
Zoom Licencing
Migrating from Zoom FAQ
Importing zoom video's into Panopto
Timetable
Timetables
1
Timetabling Information
Windows 10
User Guides
1
Bookmarks/Favourites backup
Windows 11
User Guides
8
What’s new in Windows 11!
Move start menu to left of the screen
Introducing the new Microsoft OS
Is Training on Windows 11 Available?
Windows 11: New features.
See all 8 articles
Wireless Access
Eduroam
3
Eduroam Supported devices and operating systems
Eduroam Connection - ALL Devices
Eduroam Wireless: Troubleshooting Connectivity (Mac)
VLE
CampusMoodle
2
Logging into CampusMoodle
Problems Logging into CampusMoodle - Organisational Accounts
Blackboard Collaborate
1
Blackboard Collaborate ULTRA - Student
Panopto
5
Panopto - Student Guide for Assignment Folder
Student Guide - How to record using Panopto
Panopto - Tips for making recordings
How to shoot a video with your smartphone
Panopto - Staff user guide
Padlet
1
Padlet - User Login Guide
Audio Visual
User Guides
13
N9 Digital Hub User Guide
N242 User Guide
IC202 Education Station User Guide
IC219 User Guide
Blue Room User Guide
See all 13 articles
Planning
Global policies
0
Palo Alto Networks
Known issues and bugs
1
Alerting setup
