Self-Service Password Reset (SSPR) in Microsoft Entra allows users to change or reset their passwords without needing administrator or help desk assistance. If a user’s account is locked or they forget their password, they can follow prompts to unblock themselves and regain access1. Here’s how the process works:
Registration: Users first register their desired authentication methods (such as email, phone, or security questions) for password recovery.
Accessing SSPR: When a user needs to reset their password, they visit the SSPR portal.
Validation: The system verifies that the user has SSPR enabled and has the right authentication methods defined.
Reset: If everything checks out, the user can reset their password and get back to work.
The attached document provides instructions for enrolling in the Self Service Portal, allowing you to reset your own password at https://passwordreset.microsoftonline.com/
*Users can be prompted to reconfirm their info periodically.
Users can register various authentication methods to reset their passwords, including:
Mobile app notification: Users receive a notification on their mobile app.
Mobile app code: Users enter a code generated by the mobile app ( Number matching )
Email: Users receive a password reset link via email.
Mobile phone: Users receive a text message with a code.
Security questions: User predefined security questions.
Related article:
Authentication methods and features - Microsoft Entra ID | Microsoft Learn
Set up your Microsoft 365 sign-in for multi-factor authentication - Microsoft Support
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