A common troubleshooting step if you're having issues within a web browser is to clear the cookies for that web browser. Below are links to guides for clearing cookies from each major web browser :
Google Chrome
Link : Clear, enable and manage cookies in Chrome - Computer - Google Chrome Help
Firefox
Link : Clear cookies and site data in Firefox | Firefox Help (mozilla.org)
Microsoft Edge
Link : Delete cookies in Microsoft Edge
Safari
Link : Manage cookies and website data in Safari on Mac – Apple Support (UK)
If you are using a different web browser , try searching on google your web browsers name followed by "... how to clear cookies ". Most web browsers have a support portal with this kind of information freely accessible. If you're having issues finding this information email us at itservicedesk@rgu.ac.uk and we can look into it for you!