FAQ

I get a 'no signal input' message, what do I do?
1. Check the Connections: Make sure all cables are securely connected to both the monitor and the computer. This includes power cables and video cab...
Mon, 20 May, 2024 11:18 AM
My printer is printing smudged/distorted pages?
When printing on nontraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your p...
Fri, 3 Jul, 2020 11:48 AM
How do I determine my computer's name?
I.T. might request the PC Name when troubleshooting your issue please use below process to find your PC Name. Open Windows Explorer Right-click ...
Tue, 22 Aug, 2023 11:25 AM
How to Clear Web Browser Cache and delete Browsing cookies?
There are several benefits to clearing your browser’s cache and cookies: Regularly clearing cache and cookies helps protect your personal informati...
Mon, 20 May, 2024 10:58 AM
Your Gateway or application portal
Your Gateway or the SITS gateway  is administered by Student Admin. Staff should contact [email protected] for access. Students should contact a...
Wed, 5 Apr, 2023 9:01 AM
Find Your Device MAC Address:
Here are some guidelines on popular devices on how to find your mobile devices MAC address. iOS From the home screen, open Settings. Select Gener...
Mon, 20 May, 2024 11:51 AM
Alumni Access to RGU Systems, what you need to know.
If you have graduated or are about to graduate, here is some of the information that you will need to know about your student IT account. Your current ...
Mon, 26 Aug, 2024 3:34 PM
General Cybersecurity Advice
Below are different categories relating to Cybersecurity that may be of interest to anyone looking to understand how better to defend themselves in regards ...
Mon, 20 May, 2024 10:45 AM
Minimum Laptop and Mobile Phone Specification for RGU WiFi Eduroam
Windows Laptops Mac Laptops Operating System: Windows 10 Minimum Processor i5 Minimum Screen Size: 14 inches Memory: 8 GB SSD Size: 250 Gb, pr...
Mon, 20 May, 2024 10:52 AM
Set the default audio playback device when using a USB-C Dock
In the search next to the Start button at the bottom left type Change system sounds.   Click on the Change System Sounds Control Panel as below   ...
Tue, 16 Jul, 2024 2:44 PM