Caresmart is the complaints-handling application used by RGU. More information can be found at https://liverguac.sharepoint.com/sites/ITS-ComplaintsHandling/Shared%20Documents/Worksmart%20-%20CareSmart%20Configuration.docx?web=1.
Requests are submitted by Faye-Marie Adams after training using the IT Portal form https://rgu.freshservice.com/support/catalog/items/81.
The Ops team will provide access via the group Azure_Apps_CareSmartProd.
The Caresmart logo should be available on the top bar when a received email is selected. It is unlikely to show in the composition of a new email.
RGU IT and Digital
Service Catalog Portal: Support : IT Service Desk (freshservice.com)
https://itservicedesk.rgu.ac.uk
Tel: 01224 262777