IT Service Desk

The IT Service Desk will be closed from 16:00 on Monday the 23rd December and re-open at 08:00 on Friday the 3rd January, with the in person Service desk in the Riverside Building, being closed from 16:00 on Friday 20th December reopening on Monday 6th January 2025.

Throughout the closure period IT & Digital staff will be actively monitoring and responding to service issues, but to guard against Phishing attacks, we ask you to be vigilant and think twice before clicking on links in email. If you are suspicious of a link, best practice would be to open a browser and go to the relevant website rather than clicking on the link.  

Password and Multi Factor Authentication (MFA): If you have not done so already, please set up MFA immediately. All information is via this link Password Reset : IT Service Desk (rgu.ac.uk).  

The IT Service Desk will be closed from 16:00 on Monday the 23rd December and re-open at 08:00 on Friday the 3rd January  

Although IT Service Desk will be closed during the break, you can still access the Support Portal and ask Freddy, where we offer a wide range of support information on topics. To access the Support Portal visit https://itservicedesk.rgu.ac.uk/support/home. Freddy can be found in Teams. 

From all the staff in IT & Digital, we wish you Happy Holidays, a Merry Christmas and a Happy New Year!!