If you are having issues with Office 365 we strongly recommend you update your device and ensure it has been fully restarted as this usually resolves most issues.




Uninstalling Office


If you are still having issues you can eliminate most problems with a fresh install of office.


First you should remove office from your PC or MAC, You must be logged in as an Admin to complete these steps 


 


Remove Office for Windows 10

     In the search box on the task bar, type control panel, then select Control Panel

  1. Select Programs > Programs and Features, then right-click your Microsoft Office product, and choose Uninstall.

  2. Follow the prompts to uninstall




Remove Office for Mac applications

         

  1. Open Finder > Applications.

  2.              

  3. Command   COMMAND +click to select all of the Office for Mac applications.

  4.              

  5. Ctrl+click an application you selected and click Move to Trash.

                                         

Remove files from your user Library folder

           

  1. In Finder, press   COMMAND +Shift+g.             

  2. In the window that opens, enter ~/Library and then click Go  

  3. Open the Containers folder and ctrl+click each of these folders and Move to Trash. Note that some of these folders may not be present.

                   

    •                      com.microsoft.errorreporting                    

    •                  

    •                      com.microsoft.Excel                    

    •                  

    •                      com.microsoft.netlib.shipassertprocess                    

    •                  

    •                      com.microsoft.Office365ServiceV2                    

    •                  

    •                      com.microsoft.Outlook                    

    •                  

    •                      com.microsoft.Powerpoint                    

    •                  

    •                      com.microsoft.RMS-XPCService                    

    •                  

    •                      com.microsoft.Word                    

    •                  

    •                      com.microsoft.onenote.mac                    

  4.  Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.
    Click the back arrow to go back to the Library folder and open Group Containers. Ctrl+click each of these folders if present, and Move to Trash.
     

    •                      UBF8T346G9.ms                    

    •                  

    •                      UBF8T346G9.Office                    

    •                  

    •                      UBF8T346G9.OfficeOsfWebHost                    

         

Remove from Dock and restart

           

  1. If you put any of the Office applications in your Dock, go to each one and ctrl + click > Options > Remove from Dock.

                   

    Remove from dock

  2.  Restart your Mac to complete the uninstall.



Reinstall

reinstall office by going to portal.office.com, login with your RGU email, download and run the installer.


If you are still experiencing issues with office 365 please contact the helpdesk with any error messages, screenshots that can help us troubleshoot further.