Access to the O drive folder is only available if you are connected to the RGU network, either on campus, Through Citrix or VPN


If you require access to a folder or wish to modify an existing folder within the O drive, you can do this via our Service Catalogue, either click the link below 


https://itservicedesk.rgu.ac.uk/support/catalog/items


Or visit our portal website https://itservicedesk.rgu.ac.uk/


From there click the Request New Service and click the required O drive folder request, you can request to modify permissions of an existing folder or click to create a new O drive folder within your department.





Alternatively you can do this via an email to [email protected], see below for the information required before emailing.


You will need to provide:


1. The O drive Department folder you need access to 

e.g. Student Recruitment


2. The Restricted folder (or folders) you need access to

e.g. 'Management'


3. The type of Access 

e.g. Read or Read/Write


4. Approval from the folder owner.

Please obtain approval from the folder owner prior to contacting the IT Helpdesk (if you are unsure who the owner is, please ask your dept head or contact the helpdesk)


N.B We only provide access to the department top level folders only, all sub folders will automatically inherit the requested access so please keep this in mind when requesting access for users.



Requesting a New Restricted Department Folder:



If you require a New Top Level folder on the O drive please contact the IT Helpdesk You will need to provide:
 
1. The Name of the NEW Folder
e.g. Budgets
 
2. The Department folder in which the new Folder is to be created
e.g. 'Student Recruitment'
 
3. Who Should have access to the folder
e.g. List of Staff names

4. Purpose of folder and business justification
 Provide reasons

5. What type of access the above staff need
e.g. Read or Read/Write
 
6. Approval from the Department or School head
Please endeavour to obtain approval from the School/Department head prior to contacting the IT Helpdesk, this cannot be action without their approval.


Related Direct Links:


New O: Drive Folder: https://rgu.freshservice.com/support/catalog/items/49

Modify O: Drive Folder: https://rgu.freshservice.com/support/catalog/items/56


RGU IT and Digital 

Service Catalog Portal: Support : IT Service Desk (freshservice.com)

https://itservicedesk.rgu.ac.uk

Tel: 01224 262777