Our Frame Virtual Desktop provides the ability to run a Windows 10 desktop and graphically intensive applications in a web browser. The applications and Desktop run in the universities, on-campus data centre, not your computer, meaning it can run on almost any device.  As this is a remote solution, it is highly dependent on the quality of your internet connection.


 

Recommended Requirements


To access the Virtual Desktop, we recommend you meet the following requirements.

  • A modern, HTML 5 capable web browser, such as the latest versions of Chrome. Firefox, Edge and Safari.  We recommend Edge for the best experience.
  • For an optimal experience using CAD applications, we recommend a 10 to 25Mbit, unmetered connection. 


Please be aware that other members of your household may impact your session performance from activities such as online gaming, media streaming and video conferencing. 


Access Permissions


Access is granted per school based on requirements. To date, The Scott Sutherland School, Creative and Cultural Business School and some staff/students in SHS have access to this virtual environment.

Logging on


To log in, follow the steps below.

  1. From a web browser, go to either
  2. Nutanix Frame | Architecture
  3. Nutanix Frame | ViconVDI
  4. Nutanix Frame | CCB
  5. Sign in with your RGU email address and password
  6. You will be presented with the launchpad and a Desktop icon.
  7. Click Desktop to launch your session.


       

 

     5. Once the session starts, sign in With your RGU email and password


       



Please note that if the Desktop icon is greyed out, there are currently no virtual Desktops available.  The icon in the bottom right-hand corner of the screen will indicate the status of available Desktops.


       

  • Green - A Desktop is available.
  • Amber - A Desktop is starting up; this typically takes a few minutes.
  • Red - There are no desktops available.

 


OneDrive


We provide all RGU faculty members with 20GB of Cloud-based storage through Microsoft OneDrive, which is accessible from any internet-connected device.  OneDrive will automatically sign in when you log into the virtual desktop. All files stored in your Pictures, Desktop and Documents folders on the virtual machine will be synchronised with your OneDrive.


If OneDrive doesn't start please click on the OneDrive icon in your program list which will allow you to sign in with your RGU credentials. 

 


Session Duration and Inactivity Timers


To promote equal access to all students, the following timers have been applied to your Virtual Desktop session.

  • The maximum session length is 8 hours.
  • An inactive session, where no keyboard or mouse movement is detected, will be logged out after 45 minutes.  You will receive a warning 1 minute before the session is ended with the option to continue the session.
  • A disconnected session will be logged out after 60 minutes.


Closing Your Session


As the Virtual Desktop is a resource to be shared amongst all students so it is important to close your session when not in use to allow others access.


  1. To close your session, click the Cog icon and select ‘Close Session’.

         

         

 

    2. After you log off, please click ‘Quit now’ to fully end your session (bottom left of the screen).

    

       



Advanced Settings and Performance Optimisation


To help optimise the performance of your Virtual Desktop session, please refer to our How do I optimise the performance of my Virtual Desktop? | Knowledge Base | IT Service Desk (rgu.ac.uk) guide.