Staff Guide - Getting Started with your RGU Mac
Getting Started with your RGU MacBook
1. When powering on an RGU MacBook for the first time, the macOS Setup Assistant will guide you through several configuration screens, including Location settings, Display Appearance, Siri....etc.
As part of this process, you must ensure that ‘Enable Location Services’ is selected before continuing.
2. After the initial configuration screens, you will be prompted to set up optional features such as Touch ID, Accessibility options, and Screen Time during your first login.
These features may either be configured immediately or postponed until after your MacBook has been fully enrolled. If you choose to set them up later, they can be accessed at any time via the relevant sections in:
System Settings → Touch ID & Password / Accessibility / Screen Time
3. If the MacBook is not connected to the campus wired network during initial setup, it will display a generic Apple login screen, as shown in the image below. If this is the only screen presented, the device is not yet connected to the network.
To proceed:
- Select the Wi‑Fi icon located in the upper‑right corner of the screen.
- Choose Eduroam from the list of available networks.
- Authenticate using your RGU credentials.
Once connected to Eduroam, you may continue with Step 4 of this guide.
4. Once your MacBook is connected to the network, then please allow a few minutes for the Microsoft login screen to appear.
5. Once it is available please input your RGU e-mail address and password. This will then create a local account on the Mac with the name of the user account created being your e-mail address without the @rgu.ac.uk (i.e. bob.gordon1@rgu.ac.uk would create a local account called bob.gordon1)
6. Whilst creating your local account it will also prompt to Enable FileVault. Please ensure you select ‘Don’t Allow’ at this point so we can enable this later in the setup.
7. Once you have logged in and reach the desktop screen open your Applications folder and Open ‘RGU Apps’. In the RGU Apps portal go to the Utilities section and select ‘Configure RGU Mac’. Click Install.
8. Once you have clicked install a popup window will appear and start automatically configuring your Mac. It will install all the essential applications that you require to get started (Citrix Workspace, Office 365 Suite, Teams, Microsoft Defender Anti-Virus etc.)
9. Once the automatic configuration has completed you will now be required to logout to enable FileVault Encryption. You will be asked to input your password. This encrypts the drive of your Macbook to ensure that in the event of it being lost or stolen that your data is not accessible.
Finished! Your RGU Mac is ready to use. Simply log back in and get started.
Should you have any further queries or technical issues our IT service desk is available on Tel: 01224 2627777 or via e-mail itservicedesk@rgu.ac.uk
RGU IT and Digital
Service Catalog Portal: Support : IT Service Desk (freshservice.com)
https://itservicedesk.rgu.ac.uk
Tel: 01224 262777
