Opening an NHS Encrypted Email:

Encrypted emails are intended to be accessed through a secure web browser or an authenticated device. When opening an encrypted email in Outlook Web Access or on the Outlook mobile app, it will automatically display the email as usual

When you receive an encrypted email via Outlook Desktop, you’ll notice the following symbol:

Upon opening the email, you won’t see the message or any attachments; instead, you’ll be presented with a link to read the message:

Click on ‘Read the message’ to open the Protected Message Portal. From there, you’ll be prompted to log in to your email. account:

Click on ‘Sign in with a work or school account,’ and you’ll be prompted to enter your RGU login credentials. This step confirms your access to the email. If you’re using an RGU device, you might not need to perform this step due to Single Sign-On:

You now have access to the email and can read and reply as needed.

To close an NHS encrypted email, follow these steps.

Click the Sign Out button located at the top right corner. You’ll be prompted with the following message:

To log out of an NHS encrypted email, follow these steps:

Click the Top option to log out of the message only.

Alternatively, choose the second option to sign out of all Microsoft services that are currently logged in online.

RGU IT and Digital 

https://itservicedesk.rgu.ac.uk

Tel: 01224 262777