The attached guide will take you through the process of resetting your own password


Note: You must have setup authentication methods prior to attempting this


How To Reset Your Password

 

If you have forgotten or require to reset your password the please go to the following website:

https://password.rgu.ac.uk

You will be taken to the Microsoft Password Reset site which looks as follows:

Enter your email address and the Captcha characters. Click Next

Depending on which methods you have setup, you will see only the options for those you have configured. You will be required to verify your ID using two of them to change your password.

Verify your ID using your 1st Choice

Click Next and verification step 1 should confirm as successful

Verify your ID using your 2nd Choice

Once both steps have been verified you will be prompted to enter and confirm a new password.

Password criteria: must be a minimum of 14 characters long, include a capital letter, Lower Case letter and a number or symbol. It also must not include your name, date of birth or previous password.

Click Finish to complete

 

Troubleshooting

 

Temporary Error

The above error can occur if too much time is taken between verification steps. Your session will expire and you will need to start again.

Resolution: Refresh browser and validate identities faster