The attached guide will take you through the process of resetting your own password
Note: You must have setup authentication methods prior to attempting this
How To Reset Your Password
If you have forgotten or require to reset your password the please go to the following website:
https://password.rgu.ac.uk
You will be taken to the Microsoft Password Reset site which looks as follows:
Enter your email address and the Captcha characters. Click Next
Depending on which methods you have setup, you will see only the options for those you have configured. You will be required to verify your ID using two of them to change your password.
Verify your ID using your 1st Choice
Click Next and verification step 1 should confirm as successful
Verify your ID using your 2nd Choice
Once both steps have been verified you will be prompted to enter and confirm a new password.
Password criteria: must be a minimum of 14 characters long, include a capital letter, Lower Case letter and a number or symbol. It also must not include your name, date of birth or previous password.
Click Finish to complete
Troubleshooting
Temporary Error
The above error can occur if too much time is taken between verification steps. Your session will expire and you will need to start again.
Resolution: Refresh browser and validate identities faster