Adding a Shared mailbox in Outlook : IT Service Desk

Adding New Shared mailboxes in Outlook Classic and New Outlook Mail.

Classic Outlook:

To add a shared mailbox, launch Microsoft Outlook then click the File tab > click Info tab > Account Settings.

Add the Exchange account for the shared mailbox as an additional account. On the next screen select More Settings.

Select the Advanced tab and click the Add button. Then Type in the name of the mailbox then Click OK.

Once the name of your mailbox is created, click Add and Apply.

To complete the wizard, click Next, and then select Finish on the Change Account screen.

Close out of the Account Settings screen, and then select your new mailbox in the mail pane to populate it with your messages.

New Outlook, Shared Mailbox:

1st Method: In new Outlook click on the 3 dots (...) next to your email address. Select Add shared folder or Mailbox from the list that appears.

In the next dialog box enter the name of the shared mailbox to which you’ve been granted access by ITS Operations.

Your shared mailbox will be visible in the ‘Shared with me’ section of the Outlook Folder Pane. After creating the new shared mailbox, close Outlook and then reopen the app to sync and apply any changes.

*You can also add a shared mailbox or group by clicking the three dots (…) next to the ‘Shared with me' folder.