Supported devices :

Eduroam Supported devices and operating systems | Knowledge Base | IT Service Desk (freshservice.com)



You will need to enter the WiFi menu for your device.


For iPad and iPhones this will be under Settings

For MacOS this is under System Preferences - Network - WiFi 


Select Eduroam from the available options


Your username is your Full RGU email address in the format i.lastname@rgu.ac.uk


Your password is your normal network password


If prompted to Trust a certificate from eduroam.rgu.ac.uk, do so


You should now be able to Join the Eduroam network



Eduroam Connection Troubleshooting


If you have issues with connecting, the first step to resolve this will be to Forget the network and re-connect.


To forget Eduroam:


- enter the WiFi menu


- for iPad\iPhone select Eduroam and then Forget This Network


- for Macs enter the Advanced menu and click the minus symbol to remove Eduroam (you may be prompted for administrative access for your device during this)


Once the network is forgotten, re-establish the connection by the method above.




If this fails, you can go to https://cat.eduroam.org/ where there may be an Installer app available.


Click on the Download Eduroam Installer button.

A pop up will appear for you to select an Institution, enter "Robert" in the search box and select RGU.

Click the link to download the app to your device and run it.  This may redirect you to your device's app store.

Once you run the installer it will ask you to login, please login using your full RGU email address, i.e. in the form a.n.other27@rgu.ac.uk

This should allow a connection to the network.




If this fails you will need to contact the IT Helpdesk.

In order to progress your issue you should provide the following:


Device Type


MAC address (The link below will give you instructions on how to get your MAC address)


Location and time connection was attempted



https://www.wikihow.com/Find-a-Mac-Address-on-an-iPhone