Go to https://cat.eduroam.org/ where there will be an Installer app available.

Click on the Download Eduroam Installer button.

A pop up will appear for you to select your institution, enter "Robert" in the search box and select RGU.

Click the link to download the app to your device and run it.  This may redirect you to your device's app store.

Once you run the installer it will ask you to login, please login using your full RGU email address, i.e. in the form a.n.other27@rgu.ac.uk

This should allow a connection to the network.

If this fails you will need to contact the IT Helpdesk.

In order to progress your issue you should provide the following:

Device Type

MAC address (The link below will give you instructions on how to get your MAC address)

Location and time connection was attempted